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/faculty/wp-content/uploads/sites/94/2022/01/D.-Lapakko.jpg15012010Being in the communication field, sometimes people ask me, “Communication: what’s to know about that? I communicate all the time!” Well, if simply talking is “communicating,” then I suppose that’s true. But of course, such a mindset doesn’t address the issue of whether we communicate well–and the reality is that most of us don’t. (I’m ...